Last Updated: 13 October 2026
At ROG ROKO, we aim to provide a smooth and transparent experience for everyone purchasing our digital educational products, including The Anti-Ageing Protocol. Please read this policy carefully before completing your purchase.
1. Digital Products and Services
Our products may include online video lessons, downloadable PDFs, educational journals, bonus videos, and other digital learning resources.
These products are delivered digitally rather than shipped physically. Access may be provided immediately after successful payment or according to the instructions specified on the website.
2. Cancellation Policy
Because our products provide digital access, orders generally cannot be cancelled once the purchase has been successfully completed and access to the digital content has been provided.
If you have placed an order by mistake or experience a payment-related issue, please contact us as soon as possible. We will review your request in accordance with applicable law and the circumstances of the transaction.
3. Refund Policy
Purchases of digital products, including The Anti-Ageing Protocol, are generally non-refundable once access to the purchased content has been provided.
However, refund requests may be reviewed in circumstances such as:
- A duplicate payment for the same order.
- A payment being deducted without a corresponding confirmed order.
- A technical issue that prevents access to the purchased product and cannot reasonably be resolved.
- Other circumstances in which a refund or remedy is required under applicable law.
Each request will be assessed based on the available transaction details and the circumstances involved.
Nothing in this policy limits any consumer rights or refund entitlements that cannot legally be excluded under applicable law.
4. Payment Issues
If your payment has been deducted but you have not received an order confirmation or access to your purchased content, please contact us with your registered email address or mobile number and available transaction details.
We will investigate the issue and provide appropriate assistance. Where a duplicate or erroneous charge is confirmed, the applicable correction or refund will be processed in accordance with the payment provider’s procedures and applicable law.
5. Access and Technical Support
If you are unable to access your purchased videos, PDF files, or other digital materials, please contact us before submitting a refund request.
We will make reasonable efforts to help resolve login issues, technical errors, or problems with accessing purchased content.
Temporary website interruptions or device compatibility issues do not automatically qualify a purchase for a refund; however, genuine access problems will be reviewed fairly.
6. How to Request Assistance or a Refund
To request assistance with a cancellation, refund, or payment issue, please contact us through the contact details provided on the ROG ROKO website.
Please include the following information where available:
- Your full name.
- Registered email address or mobile number.
- Order number.
- Payment transaction reference, if applicable.
- A brief description of the issue.
Please do not send your password, complete card details, or other sensitive authentication information.
7. Refund Processing
Where a refund is approved, it will generally be issued through the original payment method wherever possible. The time taken for the refund to appear in your account may depend on the payment provider or bank.
We will communicate any relevant processing information once the request has been reviewed.
8. Policy Updates
We may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, or applicable legal requirements. The updated version will be published on this page with a revised “Last Updated” date.
9. Contact Us
For questions about this policy, payment issues, digital access, or refund requests, please contact ROG ROKO using the contact details provided on our website.